This Policy was last updated on 21 April 2026.

1. Overview

This Privacy Policy is issued by Nu-Tank Pty Ltd (“we”, “our”, or “us”).
We are committed to protecting your privacy and handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (Privacy Act).
This Policy outlines how we collect, use, store, share and protect your personal information.

2. Personal Information We Collect

We collect personal information required to fulfil our business functions and legal obligations, which may include:

• Name
• Email address
• Shipping address
• Billing address (if different)
• Order details and purchase history
• Phone number (optional, for delivery updates)
• Payment information (processed by secure third-party providers)
• Marketing preferences
• Customer service correspondence
• Product review and testimonial submissions

3. What We Do Not Collect

We do not require or request any sensitive information. However, if you voluntarily share such information, we will take reasonable steps to securely hold that information and will only collect such information if we have your express, written consent.

4. How We Collect Information

We may collect personal information:

• In person, over the phone and when you enter a competition or promotion
• Through contact forms and direct business email correspondence
• When you place an order for one or more of our products
• With analytics and cookies
• When you subscribe to our marketing or request information from us

5. Use of Personal Information

We may collect and use your personal information and will take reasonable steps to only collect, hold, use and disclose such information in relation to the purposes for which it was provided.

We provide the following examples of how we may use personal information.

Order Fulfilment & Customer Service

• To process and fulfil your orders and manage your purchase history.
• To deliver products to your nominated shipping address.
• To communicate with you regarding your order, including sending confirmations, delivery updates, and return information.
• To manage returns, refunds, and any applicable warranty claims.
• To respond to your enquiries and provide customer support through our various communication channels.

Marketing & Engagement

We may use your personal information to send you direct marketing communications, such as updates on new products and product offers and related information. You may opt out at any time by using the unsubscribe function in the email or SMS or by contacting us.

We may also invite you to provide feedback or submit a product review and/or a testimonial.

Business Improvement & Compliance

To analyse trends and user engagement to improve our products, services and website experience, using anonymised data where possible.

To comply with our legal, tax and regulatory obligations.

6. Disclosure of Personal Information

Depending on the circumstances and our relationship with you, we may disclose personal information to third parties for:

• Payment processing, including through BPAY, Bpoint and Commonwealth Bank of Australia
• Shipping, logistics and order fulfilment.
• Analytics service providers, including Google Analytics
• IT service providers, including Microsoft 365, One-Drive, Word, Outlook and Excel
• Advertising platforms, including Meta and Google.
• Collaboration and competition platforms.

We never sell or rent your personal information to third parties for their marketing purposes.
Your information may be disclosed to overseas service providers (see paragraph 7) where it is necessary for order processing, cloud storage or normal business operation. We take reasonable steps to ensure those providers handle your information in a manner compliant with Australian law. We only use reputable third party service providers.

7. Security and Storage

We keep your personal information secure via commercially reasonable technical, physical and administrative safeguards. Data is stored on encrypted, access-restricted cloud servers managed by Microsoft 365 and similar reputable platforms.
Payment details are processed only via secure, PCI-compliant third-party providers (we do not store your card details).
We only keep your data as long as reasonably necessary to fulfil the purpose for which it was collected, support our business operations and to comply with our legal and tax obligations.
We delete all personal information when it is no longer reasonable to require retaining it.
If we experience an Eligible Data Breach, we will take reasonable steps to notify affected individuals and the Office of the Australian Information Commissioner, as required by the Privacy Act.

8. Overseas Data Storage and Disclosure

We may store personal information in data centres in Australia or in overseas jurisdictions where our service providers operate, including but not limited to the United States, Canada, Europe, Asia-Pacific and the Netherlands.
Google, SMS Global, Mailerlite, Accentis, Microsoft 365 and the competition entry platforms we use all use secure technologies in their data centres.
By providing your personal information, you consent to its transfer and storage in these countries to those and other service providers we use.

9. Cookies and Tracking Technologies

Our website, third party platforms, and integrated services use cookies and similar technologies to facilitate order tracking, site performance, analytics and marketing. By using our website you agree to our use of cookies.
Non-essential cookies and similar tracking will only be used where you provide consent. You can manage your cookie preferences at any time and may disable cookies in your browser settings.

10. Access, Correction, and Your Rights

You may request access to or correction of your personal information at any time by contacting us by using the contact details below or on our website. We will take reasonable steps to respond to such requests within a reasonable period (usually within 30 days).
You may:

• Opt-out of all marketing communications
• Withdraw any previously granted consent
• Request removal of voluntarily shared sensitive information

If we are unable to comply with your request (for example, due to a legal obligation), we will explain why in writing.

11. Complaints and Contact

If you have any questions, concerns or complaints about the way your personal information has been handled, please contact us:
By email: admin@nutank.com.au
By post: 873 Yaamba Rd, Parkhurst QLD 4701.
Via our website contact form.
We treat all complaints seriously and will respond promptly (usually, within 14 business days).
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner: www.oaic.gov.au.

12. Amendments to This Policy

We regularly review and update this Privacy Policy as our practices evolve or as required by law. We will take reasonable steps to notify you of such changes, including by providing notification on our website or via email (where applicable).